Our service process

Simple, transparent steps from first contact to installation day — no surprises.

Step 1 — Reach out

Contact us via WhatsApp, phone, or the quote form on this website. Tell us what you need and where you are in Kigali.

Step 2 — Site assessment

We schedule a free site visit to assess your space, measure distances, identify power points, and understand your requirements.

Step 3 — Quotation

We send you a detailed, itemized quote. No hidden charges — everything is listed clearly before you agree.

Step 4 — Confirmation

Once you approve the quote, we schedule the installation date that works for you. A 50% deposit may be required for large orders.

Step 5 — Installation

Our certified technicians arrive on time, install cleanly, test everything thoroughly, and clean up before leaving.

Step 6 — Handover & support

We walk you through how everything works and leave our contact details. 24/7 support is available for any issues.

Have a question about the process?

We're happy to walk you through everything before you commit to anything.